Frequently Asked Questions

 

Q: How will I know my service provider is authorized by Racold?

A: You can find a list of our authorized dealers on our website. Before buying your water heater, check for our correct logo on the product.

Q: What are some additional water heater features to consider?

A: Depending on your needs, inquire about self-cleaning units, product efficiency ratings, first-hour hot water delivery and recovery time, and automatic shut off valves. Self-cleaning units automatically fight lime and sediment buildup to lengthen tank life and maintain peak efficiency for a longer period of time. Recovery speed is the amount of time it takes to heat a full tank of water. If you tend to use a lot of hot water, look for a model with a fast recovery speed. An automatic shutoff valve helps prevent fires by shutting off the flow of gas on the ground or the gas flow experiences a sudden, sizeable increase.

Q: How long can I expect my water heater to last?

A: Solar water heaters last for more than 8 years. Electric water heaters last for more than 5 years and gas water heaters last for more than 3 years.*
*Conditions apply

Q: Do I require permits for installing my geyser?

A: For electric and gas geysers, no permits are required. However, for installation of solar geysers permission is required from the society.

Q: What factors should I consider when choosing a new water heater?

A: Consider fuel source (solar water heater, gas water heater or electric water heater), domestic or industrial usage, storage capacity, warranty, service, availability, number of members in your family and amount of hot water requirement of your family.

Q: What are the different varieties of Racold’s water heaters?

A: All Products – http://www.racold.com/products.html.

Q: How do I know if I need a new geyser?

A: Here are several signs that may indicate that you require a new water heater:
a. Water buildup in or around the area of your water heater may suggest a leak.
b. The unit no longer provides the same temperature or duration of hot water as it had in the past.

Q: What do I do in case of an emergency with my water heater?

A: In case of emergency:
1. Turn off the gas or electric heater
2. Turn off the water supply.
3. Drain water heater (if necessary).