Privacy Policy

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This Privacy Policy explains how Ariston Group India Private Limited (hereinafter referred to as the "Company", "we", "our" or "us") collects, receives, stores, uses, shares, discloses, transfers, retains and otherwise processes your Personal Data in connection with the Company's products, services, websites, mobile applications and other digital platforms that refer or link to this Privacy Policy (collectively, the "Services").

This Privacy Policy applies irrespective of the device or technology used by you to access or use our Services.

This Privacy Policy describes the categories of Personal Data collected by the Company, the purposes for which such Personal Data is processed, the manner in which it is used, shared, retained and protected, the rights available to you under applicable law, and the choices available to you regarding the processing of your Personal Data.

The Company is committed to processing Personal Data in a lawful, fair and transparent manner and in accordance with the provisions of the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, and other applicable laws.

This Privacy Policy applies to all websites, mobile applications and sub-domains owned or operated by the Company that link to or refer to this Privacy Policy.

The Company reserves the right to amend or update this Privacy Policy from time to time to reflect changes in applicable law, our business practices or our Services. Any revised version of this Privacy Policy shall be made available on the relevant website or platform together with the date of its last update. Where required under applicable law, we shall notify you of any material changes in an appropriate manner.

1. Information We Collect and How We Collect It

The Company collects and processes Personal Data for purposes connected with providing its products and services, managing its business operations, complying with legal and regulatory obligations, maintaining business relationships, and for such other purposes as described in this Privacy Policy or otherwise permitted under applicable law.

The Company may collect Personal Data directly from you, automatically through your use of the Services or from authorised third parties, depending on the nature of your interaction with the Company.

Personal Data may be collected when you:

• purchase or enquire about our products or services;
• register a product, warranty or service request;
• contact our customer support or authorised service centres;
• create an account or submit an enquiry through our website or mobile application;
• participate in surveys, promotional campaigns or marketing activities;
• register as a dealer, distributor, supplier, vendor or other business partner;
• apply for employment or engagement with the Company;
• communicate with us through email, telephone, social media or any other communication channel; or

where Personal Data is otherwise collected in connection with our legitimate business activities or as required or permitted under applicable law.

The categories of Personal Data that we may collect include, without limitation name; postal, billing, delivery and installation addresses; email address; telephone or mobile number; organisation name and designation; customer, dealer, distributor or vendor details; warranty registration and service history; correspondence and communications with the Company; information provided through surveys, promotional campaigns or customer feedback; recruitment and employment-related information, where applicable; and such other Personal Data as may be voluntarily provided by you.

Where required under applicable law, the Company shall provide an appropriate privacy notice specifying the Personal Data sought to be collected, the purposes of processing, the manner in which such Personal Data may be processed, the rights available to you under applicable law and such other information as may be prescribed. Where the processing of Personal Data is based on your consent, you may withdraw such consent at any time by contacting the Company in the manner specified in this Privacy Policy or through such other mechanism as may be made available by the Company. Withdrawal of consent shall not affect the lawfulness of processing undertaken prior to such withdrawal but may affect our ability to provide certain products, services or functionalities.

Where permitted under applicable law, the Company may process Personal Data without obtaining consent where such processing is necessary for any legitimate use recognised under the Digital Personal Data Protection Act, 2023 or any other applicable law.

If you choose not to provide Personal Data that is required for a particular purpose, the Company may be unable to provide the relevant product, service or business relationship requested by you.

Anonymous and Aggregated Information

The Company may collect, generate and use anonymised or aggregated information that does not identify any individual for its legitimate business purposes. Such anonymised or aggregated information does not constitute Personal Data under applicable law.

2. Automatically Collected Information, Cookies and Children's Privacy

Automatically Collected Information

When you access or use our Services, certain information may be collected automatically through cookies and similar technologies. Such information may include your Internet Protocol (IP) address, browser type, operating system, device identifiers, internet service provider, pages visited, date and time of access, referring website, approximate location information and other technical information relating to your use of the Services.

The Company uses such information to administer and improve the Services, enhance user experience, analyse website usage, maintain the security and integrity of the Services, prevent fraud and unauthorised access, diagnose technical issues and comply with applicable legal and regulatory requirements.

Where such information constitutes Personal Data under applicable law, it shall be processed in accordance with this Privacy Policy.

Information Received from Third Parties

The Company may receive Personal Data relating to you from authorised dealers, distributors, service providers, business partners, publicly available sources and other third parties where such collection is lawful and necessary for the purposes described in this Privacy Policy.

Our Services may contain links to websites, applications or services operated by third parties. When you choose to access such third-party platforms, your interactions with them are governed by their respective privacy policies and terms of use. Where the Company engages third-party service providers to support the operation of the Services or processes Personal Data through such service providers, such processing will be carried out in accordance with applicable law and the Company's contractual arrangements with such service providers.

The Company is not responsible for the privacy practices, content or security of independent third-party websites or services that are not owned or controlled by the Company. We encourage you to review the privacy policies of such third parties before providing any Personal Data to them.

Children's Personal Data

The Company does not knowingly collect or process the Personal Data of children except in accordance with applicable law. Where the Company processes the Personal Data of a child, it shall obtain verifiable consent from the parent or lawful guardian in accordance with the Digital Personal Data Protection Act, 2023 and the rules made thereunder. The Company does not knowingly undertake any processing of children's Personal Data that is likely to cause any detrimental effect on the well-being of a child or carry out tracking, behavioural monitoring or targeted advertising directed at children where prohibited under applicable law.

If you believe that a child has provided Personal Data to the Company without the consent required under applicable law, please contact us using the details provided in this Privacy Policy. Upon verification, the Company shall take appropriate steps in accordance with applicable law.

3. How We Use Your Personal Data

The Company processes your Personal Data only for lawful purposes and to the extent necessary for such purposes. Depending on your interaction with the Company, your Personal Data may be processed for one or more of the following purposes:

• to provide, deliver, install, maintain and support our products and services;
• to process enquiries, quotations, orders, warranty registrations, repairs, replacements and other service requests;
• to establish and manage customer, dealer, distributor, supplier, vendor and other business relationships;
• to communicate with you regarding our products, services, transactions, updates and customer support;
• to process payments, maintain business records and administer contractual relationships;
• to improve, develop, monitor and maintain our websites, mobile applications, products and Services;
• to conduct analytics, research, customer satisfaction surveys and service improvement initiatives;
• to send promotional communications, marketing materials and information regarding our products and services, where permitted under applicable law and subject to your communication preferences;
• to detect, investigate and prevent fraud, cyber security incidents, unauthorised access and other unlawful activities;
• to comply with applicable laws, judicial or regulatory directions and legal obligations;
• to establish, exercise or defend legal claims; and
• for any other purpose for which your consent has been obtained or which is otherwise permitted under applicable law.

The Company shall process Personal Data only for the purpose for which it was collected or for any other purpose that is compatible with, or otherwise permitted under, applicable law.

Where required under applicable law, the Company shall obtain your consent before processing your Personal Data for a new purpose that is not covered by the notice previously provided to you.

The Company may also process Personal Data without obtaining consent where such processing is permitted under the Digital Personal Data Protection Act, 2023 or any other applicable law.

Disclosure of Personal Data

The Company treats your Personal Data as confidential and does not sell or rent your Personal Data to third parties.

The Company may disclose or share your Personal Data only where necessary to provide its products or Services, fulfil the purposes described in this Privacy Policy, comply with legal obligations, protect its legal rights, facilitate legitimate business operations such as corporate restructuring, or where otherwise required by applicable law.

Where the Company engages third parties to process Personal Data on its behalf, such processing shall be carried out in accordance with applicable law and appropriate contractual obligations. Personal Data may also be transferred outside India where permitted under applicable law.

Retention

The Company shall retain Personal Data only for as long as is necessary to fulfil the purpose for which it was collected or processed or for such longer period as may be required or permitted under applicable law.

4. Security Safeguards

The Company is committed to protecting the confidentiality, integrity and availability of Personal Data and implements appropriate technical and organisational measures to safeguard Personal Data against unauthorised or unlawful access, use, disclosure, alteration, loss or destruction.

While the Company endeavours to protect Personal Data using reasonable technical and organisational security measures, no method of transmission over the internet or electronic storage is completely secure. Accordingly, the Company cannot guarantee absolute security of Personal Data.

5. Your Rights

Subject to the Digital Personal Data Protection Act, 2023 and applicable law, you may exercise your rights in relation to your Personal Data, including requesting access to information, correction, updating or erasure of your Personal Data, withdrawing your consent where applicable, nominating another person to exercise your rights and submitting grievances. The Company will address such requests in accordance with applicable law.

6. Grievance Redressal

If you have any questions regarding this Privacy Policy or wish to exercise your rights in relation to your Personal Data, you may contact the Company's Grievance Officer using the contact details provided below.

Email: corporate.india@ariston.com

The Company shall acknowledge and address grievances relating to the processing of Personal Data within such time as may be prescribed under applicable law.

Where you are not satisfied with the response provided by the Company, you may seek such remedies as are available under the Digital Personal Data Protection Act, 2023 and other applicable laws.

7. Changes to this Privacy Policy

The Company may amend this Privacy Policy from time to time to reflect changes in applicable law, business practices, technology or the Services. The revised Privacy Policy shall be made available on the Company's website together with the date of its last revision. Where required under applicable law, the Company shall provide appropriate notice of any material changes.

Your continued use of the Services following the publication of the revised Privacy Policy shall constitute your acknowledgement of such changes, to the extent permitted under applicable law.

8. Contact Us

If you have any questions regarding this Privacy Policy, wish to exercise your rights under applicable law, withdraw your consent, or raise a grievance relating to the processing of your Personal Data, you may contact the Company at:

Email: corporate.india@ariston.com

To enable us to process your request efficiently, we may require information reasonably necessary to verify your identity before acting upon your request.

WEBSITE TERMS OF USE AND DISCLAIMER

• Acceptance of Terms:

These Website Terms of Use and Disclaimer ("Terms") govern your access to and use of the website, mobile applications and other digital platforms ("Website") operated by Ariston Group India Private Limited (hereinafter referred to as the "Company", "we", "our" or "us").

By accessing, browsing or using the Website, you acknowledge that you have read, understood and agree to be bound by these Terms. If you do not agree to these Terms, you should immediately discontinue your use of the Website.

• Use of the Website

You may access and use the Website solely for lawful purposes and in accordance with these Terms.

You agree that you shall not:

• use the Website in any manner that violates any applicable law or regulation;
• interfere with or disrupt the operation, security or functionality of the Website;
• attempt to gain unauthorised access to any part of the Website, its servers or connected networks;
• introduce viruses, malware or other malicious code;
• use automated tools, bots or scraping technologies to access or extract information from the Website without the Company's prior written consent;
• upload or transmit any material that is unlawful, defamatory, obscene, fraudulent or otherwise objectionable; or
• engage in any activity that may impair the availability or performance of the Website.

The Company reserves the right to suspend, restrict or terminate access to the Website at any time without prior notice where it reasonably believes that these Terms have been violated or where such action is necessary for security, maintenance or operational reasons.

• Intellectual Property

Unless otherwise stated, all content made available on the Website, including text, graphics, photographs, product images, software, audio, video, designs, layouts, trademarks, service marks, logos, trade names and other intellectual property ("Content") is owned by or licensed to the Company or its group companies and is protected under applicable intellectual property laws.

Nothing contained on the Website shall be construed as granting any licence or right to use any trademark, logo or other intellectual property without the prior written consent of the Company or the relevant owner.

You may view, download or print portions of the Website solely for your personal, non-commercial and lawful use, provided that you do not modify the Content or remove any copyright, trademark or proprietary notices.

Any unauthorised reproduction, distribution, modification, publication, transmission, commercial exploitation or other use of the Content is strictly prohibited.

• Accuracy of Information

The Company endeavours to ensure that the information made available on the Website is accurate and up to date. However, the Website and its Content are provided for general informational purposes only.

While reasonable efforts are made to maintain the accuracy of the information, the Company does not warrant or represent that the Website or any Content is complete, accurate, reliable, current or free from errors or omissions.

Product specifications, features, availability, pricing and other information are subject to change without notice.

• No Warranties

The Website and all Content are provided on an "as is" and "as available" basis.

To the fullest extent permitted by applicable law, the Company disclaims all warranties, whether express, implied or statutory, including any warranties relating to merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, accuracy or security.

The Company does not warrant that the Website will operate without interruption, be error-free or remain free from viruses or other harmful components.

• Limitation of Liability

To the fullest extent permitted by applicable law, the Company, its directors, officers, employees, affiliates and licensors shall not be liable for any direct, indirect, incidental, consequential, exemplary, punitive or special damages arising out of or relating to:

• access to or use of the Website;
• reliance on any information available on the Website;
• interruption, suspension or unavailability of the Website;
• unauthorised access to or alteration of information transmitted through the Website; or
• any virus, malware or other technologically harmful material that may affect your systems.

Nothing contained in these Terms shall exclude or limit any liability that cannot be excluded or limited under applicable law.

• Third-Party Websites

The Website may contain links to websites or services operated by third parties for your convenience.

The Company does not control, endorse or assume responsibility for the content, availability, security or privacy practices of any third-party website.

Your access to and use of such third-party websites shall be governed by the applicable terms and privacy policies of those websites.

• User Content

Where the Website permits users to submit enquiries, reviews, feedback or other content, you represent that such content is accurate, lawful and does not infringe the rights of any third party.

The Company reserves the right, but is not obliged, to remove or refuse any content that it reasonably believes violates these Terms or applicable law.

• Availability of the Website

The Company may modify, suspend, discontinue or restrict access to any part of the Website, its Content or functionality at any time without prior notice.

The Company shall not be liable for any loss or inconvenience arising from the temporary or permanent unavailability of the Website.

• Indemnity

You agree to indemnify and hold harmless the Company, its affiliates, directors, officers, employees and representatives from and against any claims, liabilities, damages, losses, costs or expenses arising out of or relating to your breach of these Terms or your misuse of the Website.

• Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Subject to applicable law, the courts at Pune, Maharashtra, shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the use of the Website.

• Changes to these Terms

The Company reserves the right to amend these Terms at any time.

Any revised Terms shall become effective upon publication on the Website unless otherwise specified. Continued use of the Website after such publication shall constitute acceptance of the revised Terms.

• Contact Us

If you have any questions regarding these Terms, please contact the Company at:

Email: corporate.india@ariston.com