Privacy Policy

PRIVACY POLICY

This Privacy Policy explains how Ariston Thermo India Private Limited (hereinafter referred to as “Company” or “We” or “Us”) collect, use, share, and protect information in connection with the Company services that refer or link to this Privacy Policy ("our Services"). This Privacy Policy applies regardless of the type of device you use to access our Services. This Privacy policy defines what type of Personal Information the Company collects when you access the Company website/ Company mobile app or at the time of any other business transaction with our Company, how we use and share that information and what choices are available to you regarding the use of your personal information. We advise you to read this privacy policy carefully in order to understand the scope of our privacy policy. This policy applies to all our website, mobile applications and all its subdomains.

The Company reserves the right to change this Privacy Policy at any time by posting the updated Policy here along with the date on which the Policy was changed. 

  1. Information we collect and how we collect it

    We collect and maintain personal information about you from many sources to understand and meet your needs, vendor appointment, manage our business, and for other purposes disclosed to you. For example, we collect personal information about you from:

    • You, when you voluntarily provide us with information for availing our products and/ or services or otherwise.
    • Through the vendor registration form of our Company before initiation of any business transactions with our Company
    • Cookies
    • Customer registration

    Our Company does not collect personal information about users of our website and/or the Company mobile app, unless you voluntarily choose to provide us with it for any purpose, except in the manner as set out in this policy. If the information is to be collected directly from you, you may in some cases have the option to decline providing that information. However, your choice to not provide information may impact your use of certain features. We collect your personal data only after obtaining consent from you and you have the right to withdraw your consent by sending a request to us from your email ID which is registered with our Company. We process such request subject to authentication of your identity and other legal & statutory requirements.

    The personal information we collect about you through these various sources may include; Full name, addresses (postal address as well as GPS location), Telephone numbers, Organisation name along with designation with whom you are working, Email addresses, fax numbers, Information provided via survey, focus group or other marketing research efforts

    The collection of your personal information is mandatory to enable our Company to either fulfil the request initiated by you on our Company website and/ or Company mobile app or for facilitation of any business transaction with you, being a vendor of our Company or employment related applications. If you do not provide this information, we will not be able to address your request on our Company website/ mobile app and in case of vendors, will be a hindrance in the business transaction contemplated with our Company.

    Anonymous information: We may also collect non-personal data, such as referral sites, automatically in order to identify and understand the users' browsing habits. We use such anonymous information to study user's demographics, browsing preferences and interests. Such anonymous information is outside the scope of this policy.

    Minors

    The Company does not knowingly collect personal information directly from children— persons under the age of 16, or another age if required by applicable law, other than when required to comply with the law or for safety and security reasons.

    If you are a parent or guardian of a child who has provided personal information without your knowledge and consent, you may request we remove this child’s information by emailing to us.

    Automatically collected information (including cookies and geo-location)

    When you use our Services, we may receive technical information such as your browser type, the type of operating system you use, your geo-location, the name of your internet service provider, mobile advertising identifiers, and pages visited on our Services. Our Company gets this information by using technologies, including cookies, web beacons, and mobile device geo-location to provide and improve our Services and advertising, including across browsers and devices (also known as cross-device linking). We also use this information to verify that visitors meet the criteria required to process their requests and for reporting activity on our Services. Additionally, our Company may combine the information we receive from you with information collected from other sources. This information may be used to provide offers and/or services specifically tailored to your interests in accordance with applicable laws.

    Cookies on our services

    Cookie Policy

    Information collected by third parties on our Services

    Some of the content, advertising, and functionality on our Services may be provided by third parties that are not affiliated with us. As noted above, these and other third parties may collect or receive technical information about your use of our Services, including through the use of cookies, web beacons, and other technologies, and this information may be collected over time and combined with information collected on different websites and online services. For example, some of our Services include social network or other third-party plug-ins (such as Facebook’s "Like" button) that enable you to login to certain of our Services, to comment on content available on our Services, and to share things you find on our Services with your social network. The providers of these plug-ins may be able to collect information about you even if you do not click on or otherwise interact with the plug-in or widget and regardless of whether you have an account or other relationship with these social networks and third parties. If you use social network tools or visit social networking sites, you should read their privacy disclosures to learn what information they collect, use, and share. Also, some third parties collect information about users of our Services in order to provide interest-based advertising (on our Services and elsewhere, including across browsers and devices, also known as cross-device linking). These third parties may use the information they collect on our Services to make predictions about your interests in order to provide you ads (from us and other companies) across the internet. Some of these third parties may participate in an industry organization that gives users the opportunity to opt out of receiving ads that are tailored based on online activities.

  2. How your information will be used

    We use personal information to complete transactions and fulfill your requests for our products and services. The Company may use your personal information for several purposes including: Business purposes and communication, Legal and Regulatory Obligations, Tailored web experience, Marketing and Analytics, Site maintenance, To cater to your request for products & services on Company website and/ or mobile app

    Security

    The Company uses reasonable technical, administrative, and physical measures to protect your personal information. When your personal information is shared, the Company takes a reasonable approach to prevent the unauthorized use of personal information like encryption, password protections, restricted access and usage by permissions settings and execution of necessary agreements pertaining to compliance & non-disclosures. Please note, however, that while the Company attempts to safeguard your personal information, no method of transmitting or storing electronic information is ever completely secure, and thus we make no warranty, express, implied, or otherwise, that your information will never be accessed, used or released in a manner that is inconsistent with this Privacy Policy.

    In no event shall our company be liable for any damages (whether consequential, direct, incidental, indirect, punitive, special or otherwise) arising out of, or in any way connected with, a third party's unauthorized access to your information, regardless of whether such damages are based on contract, strict liability, tort or other theories of liability, and also regardless of whether we are given actual or constructive notice that damages were possible, except as provided under applicable laws.

  3. With whom your information will be shared

    The Company does not share personal information with third parties except as stated in this Privacy Policy.

    In case of usage of our website/ mobile app, your personal data is collected and stored in encrypted form and in such cases, third party vendors may have access to your Personal Data. Such third party vendors are engaged by our Company by evaluating their privacy and security practices, to ensure that they have effective technical and organizational safeguards and controls in place that comply with the controls and standards required by applicable laws to protect the data and the rights of individuals.

    Legal requirements

    Further, to the extent required by law, we may disclose personal information to government authorities, or to third parties pursuant to a subpoena or other legal process, and we may also use or disclose your information as permitted by law to protect the rights or property of our Company, our customers, our services, or its users.

    Obtaining and handling your consent

    By using our Services and submitting personal information to this site, you are accepting and consenting to the practices and uses described in this Privacy Policy. This Privacy Policy is not a contract. The Company will seek to obtain your additional consent where required by applicable law.

    Application of local laws

    Where required by local law, you have the right to access, update or request that we delete your personal information. To inform us of inaccuracies or changes to your personal information, please reach out to our Company.

  4. Retention of your personal information

    Our Company will retain your personal information for as long as it is necessary to fulfil the purpose for which it was collected, and for satisfying any legal, business, accounting or reporting requirements or as required by relevant laws.

  5. Your Rights if you are a EU resident

    Please refer GDPR guidelines “ATG -Form Contact Me - ENG”

  6. Security safeguards

    Our Company takes the protection of your Personal Data seriously. Accordingly, our Company takes reasonable measures to protect Personal Data like encryption, password protections, restricted access and usage by permissions settings and execution of necessary agreements pertaining to compliance & non-disclosures. However, the transmission of information via the internet is not completely secure. Although our Company will do its best to protect your Personal Data, our Company cannot fully guarantee the security of your Personal Data transmitted through any channel, such as the Website; any transmission is at your own risk.

    In case of any violation of rights & responsibilities set out in this Policy, the Company shall take required action as per the applicable laws.

  7. Links to other sites

    We'd also like to remind visitors that we provide additional links to resources we think you'll find useful. These links will lead you to sites that are not affiliated with our Company and may operate under different privacy practices. Our visitors are responsible for reviewing the privacy policies for such other websites, as we have no control over information that is submitted to these companies.

  8. Opt out of marketing communications and sharing your information with third parties for marketing purposes

    Our Company’s websites do not honor web browsers' Do-Not-Track signals. However, you have a choice, when it comes to your privacy and internet browsing.

    Due to differences between using apps and websites on mobile devices, you may need to take additional steps to disable targeted ad technologies in mobile apps.

    You also may uninstall our apps using the standard uninstall process available on your mobile device or app marketplace. To opt out of interest-based advertising across browsers and devices, please opt out through the settings within the mobile app or your mobile device.

    If you want to opt out of receiving forms of communication from our Company other than marketing email, or if you want our Company to stop sharing your personal information with third parties for those parties' direct marketing purposes, please email marketingsupport@aristonthermo.com with your request. Regardless of your opt-out preferences, we reserve the right to send you certain communications and share your information with third parties for administrative and analytical purposes.

  9. Condition to use our Company website

    User is not authorized to misuse the information displayed on our website. The user shall not use content from our services unless you obtain permission from its owner or are otherwise permitted by law. Our Company reserves the right to end or suspend website services, any or all, without notice or liability. The same may apply when the user infringes the Terms & Conditions mentioned in this policy, there are some security issues or if our Company is investigating suspected misconduct.

    These terms do not grant you the right to use any branding or logos used in our Website/ mobile app. Don't remove, obscure, or alter any information displayed in or along with our Website. Using our Services does not give the User the ownership of any intellectual property rights in our website/ mobile app or website/ mobile app content.

Contact us

If you have other questions, comments or concerns about our privacy practices, or if you wish to issue a request to exercise your rights where applicable by law, please contact our Company at marketingsupport@aristonthermo.com. All such requests will be further processed only if received from your email ID which is registered and is available in the records of our Company and will also be subject to further authentication of your identity. Please provide your name and contact information along with the request.



DISCLAIMER

By accessing (www.racold.com), you hereby confirm that you have read, understood and agree to be legally bound by the terms of the following disclaimer:

The information contained on this website represents the views and opinions of Ariston Thermo India Private Limited (hereinafter referred to as “Company” or “We” or “Us”) on the issues discussed, as of the date of publication. Company has taken due care and caution in compilation of data for its website. However, the Company does not guarantee the accuracy, adequacy or completeness of the information or assessments made herein. The Company does not undertake the responsibility of regularly updating the content herein and does not undertake any liability in, and shall not be responsible for, any matter arising as a result of any action / inaction which places reliance upon the information and / or statements made available on this website.

All products listed on this website come under the protection of copyright, trademark, patents and design (together referred to as Intellectual Property Rights). The Company along with its group companies own all the trademarks including logos, product and service marks. The Company reserves the rights to scrutinize any instances of copyright violation and make changes to the objectionable content or delete it permanently. The Company also reserves the right to take any action, including filing suit, claiming damages and securing restrain, in the event Company notices infringement of any of its Intellectual Property Rights.

Company, its management and employees will not accept any liability for any loss/damage/expenses in respect to the non-availability of website and its features and services for reasons that include, but are not limited to, site maintenance, content enhancements, software update and system upgradation. We do not accept liability in case of the misuse/disclosure of the user information by a third party who has collected it without authorisation from us.

By accessing our website you agree that use of the informations provided herein, is entirely at your own risk. In no event shall the company, its management and employees be liable for any kind of loss / damage / expenses resulting from any cause or reason, arising out of or in connection with the use of any information available and / or performance of any product presented on this website. Company may change or discontinue any aspect of its website at any time, including, its content or features. The Company reserves the right to change the terms and conditions applicable to use of the Site. Such changes shall be effective immediately upon notice, which shall be published on the Site.

Our Services may display some content that is not of Ariston Thermo India Private Limited. Such content is the sole responsibility of the entity that makes it available. We may review content to determine whether it is illegal or violates our policies, and we may remove or refuse to display content that we reasonably believe violates our policies or the law. However, continuation of any such display does not necessarily mean that we review content and it has our approval.

The terms and conditions mentioned herein shall be governed by, construed and enforced in accordance with the laws of India. All disputes relating to the website and its contents shall be subject to the exclusive jurisdiction of courts at Pune, Maharashtra, India. If you don't agree with any of our disclaimers above, please do not use the information provided on our website.

We reserves the right to entertain any communication received from visitors through this website.