Warranty & Service Information

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Coverage

• Covers manufacturing defects only from the date of invoice.

• Valid invoice or stamped warranty card (with invoice) required.

• Service must be done only by Racold authorized personnel.

• Coverage as per product-specific warranty terms. Please refer warranty card.

• Replaced parts continue under remaining original warranty only.

DOA (Dead on Arrival)

• Applicable within 7 days of purchase.

• Subject to inspection and defect confirmation.

• Invoice mandatory; accessories not covered.

• Replacement with same/equivalent model (subject to availability)

Out-of-Warranty

• Services are chargeable after standard warranty expiry.

• Under additional part warranty: one time visit charge applicable if parts covered.

• Replaced parts carry 30 days warranty (same fault).

Exclusions

• Misuse, improper handling, or unauthorized repairs.

• Improper or non-standard installation.

• Water quality issues, including scale or sediment deposition.

• Damage/leakage due to high water pressure beyond specified limits.

• Damage caused by pests, rodents, or insects.

• Use of non-approved / non-Racold accessories or parts.

What We Offer

• Inspection and fault diagnosis.

• Repair using genuine Racold spare parts.

• Service by trained and authorized technicians.

• Transparent chargeable service.

Service Charges

• All repairs are chargeable after warranty expiry.

• Repairs will be chargeable if the defect is not due to a manufacturing issue or is caused by external factors such as hard water conditions or power fluctuations.

• Charges include Service visit / labour charges.

• Visit charges will be applicable even if the service cannot be completed for any reason.

• Spare parts as applicable will be additional.

• Final cost will be shared by the technician before repair.

• Warranty on Repairs : Replaced parts carry 30 days limited warranty. Applicable only for same fault / repair.

Standard Installation & Coverage

What is Included (Free Standard Installation)

• Racold provides standard installation free of cost for eligible models* and locations*.

Scope includes:

• Wall mounting of the water heater on a safe and accessible location.

• Connection to existing inlet & outlet water lines (1.5 Ft)

• Connection to existing electrical point (within 1 meter)

• Basic product demonstration and safety guidance

What is Not Included (Chargeable Work)

• Any work beyond standard scope will be chargeable:

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Out of Warranty Repair Charges

**Accessory Prices